This is an example incident
(木, 26 10月 2023)
Oct 27, 08:08 JST
Resolved - Empathize with those affected and let them know everything is operating as normal.
Oct 27, 07:58 JST
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.
Oct 27, 08:04 JST
Identified - As you continue to work through the incident, update your customers frequently.
Oct 27, 08:34 JST
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly
what’s going on.
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